Returns & Exchanges
At C.O. Bigelow, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we accept returns of unopened and unused products within 30 days of the original purchase date.
Contact Customer Support
Email our team at [email protected] with your order number and the reason for your return to obtain a Return Authorization (RA) number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring the product is well-protected to prevent damage during transit.
Ship the Item
Affix the provided shipping label or address the package to our New York City apothecary, then drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original method of payment within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing